Maintenance in the Palm of Your Hand

By Michelle Segrest, Reporting for Maintenance Technology
VIP Services is a mobile app and maintenance tool designed to improve efficiency and increase productivity. Four years ago, a longtime customer of Wunderlich-Malec (Minnetonka, MN) approached the engineering service provider about the possibility of a paperless solution for its maintenance operations.

“Our customer was faced with their labor force retiring and a high rate of attrition occurring at multiple sites,” said business unit manager Joel Gil. “The client wanted to have a means of digitizing their systems so that new employees could have information instantly and be able to support their maintenance needs.”

This customer’s concern is common across countless industrial markets. Because of global pressures, many industrial sectors were forced to downsize their engineering and maintenance workforce 15 years ago. Now this senior workforce is retiring. The tribal knowledge is escaping without a means of documenting or passing down.

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